Kilimall App
Download our Cool FREE App!

Enjoy App-EXCLUSIVE Deals

NeedHelp
Track your order here

Your order number

Your email or phone

Frequent Asked Questions

Account Setting

Order

Payment and Vouchers

Shipping

After Sale Policy

Your
Sign in with:
New customer?
Track your order here

Your order number

Your email or phone

0
Cart
The latest addition
Check Out
MALL> Account Settings

What if I forgot my password?

2018-08-14 05:57

1. Click "Forgot Password" to start password retrieve process. 

https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512030079215914.png


2. Input your registered email address and Kilimall will send the new password to your email to this mail address you filled in. Check it and use the new password for another log in. 


https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512030548173328.png


check your inbox and copy your new password, paste it for your another login.



https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512030940701053.png


3. If you verified your phone number before, you could choose to retrieve your password via SMS. Click "Reset via SMS" as below



https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512031329231612.png


4. Fill in your verified phone number, then tap "Get code" and you will receive an SMS, it may take several seconds. Copy the code from the SMS and type in it in the second blank, then click "Reset" button


https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512031698387588.png


https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512031947511498.png


5.You will receive another SMS message which gives you the new password, you could use this new password to proceed your logging in. We recommend you reset your owner password that easy to remember on Settings-> Modify Password, after you successfully logged in.



https://d2lpfujvrf17tu.cloudfront.net/kenya/shop/article/05512032431831809.png

Account Settings

Stay Connected:

Get Shopping App and Earn Millions of Cash Rewards:

Subscribe for Special Offers, Promos & Deals:

OK

Partner With